Frequently asked questions

Kiffta is a curated gifting and experiences platform designed to help you celebrate life’s moments big or small with thoughtful gifts, surprise deliveries, and personalized experiences. You can order gifts from our in-house collection or curated vendors, and even schedule gifts in advance.

Yes. Many of our gifts come with customization options — from name tags and messages to personalized packaging or product options.

Absolutely. You’ll have the option to include a short message at checkout, which will be handwritten or printed and included in your delivery.

Yes, for express-eligible products in select areas. Orders must be placed before [Insert Time] for same-day dispatch.

Yes. With our Pre-Scheduled Gifting feature, you can choose the exact date you want your gift delivered days or even months ahead.

We accept mobile money, debit/credit cards, and select digital wallets. All payments are secure.

Yes. For select gifts, we offer installment plans. Pay gradually until your gift’s delivery date. If the total isn’t reached in time, you can roll it over or switch to a different gift.

Due to the personalized and perishable nature of many gifts, returns aren’t always possible. However, if something arrives damaged or incorrect, contact us within 48 hours and we’ll make it right. Full details are in our Refund Policy.