REFUND POLICY

At Kiffta, we strive to make every gift special. Due to the curated, personalized, and often perishable nature of many of our offerings, we handle returns and refunds with care and flexibility — always with your satisfaction in mind. We do not offer blanket returns or refunds, but we are happy to review and resolve issues on a case-by-case basis. If you are unhappy with your experience, we encourage you to contact us within 48 hours of delivery.

🔁 Eligibility for Refunds or Replacements

You may be eligible for a refund or replacement if:

• The product arrives damaged, expired, or incomplete

• You receive the wrong item

• Your order is not delivered within the promised timeframe (excluding delays caused by weather, recipient unavailability, or incorrect address)

• A vendor partner fails to fulfill your order as agreed

❌ Non-Refundable Items

We do not accept refunds or exchanges for:

• Personalized or custom-made gifts (e.g. handwritten scrolls, name-engraved items)

• Perishable goods (e.g. food, flowers, self-care products)

• Experience bookings (unless canceled by the service provider)

• Digital products, downloadables, or gift cards

• Orders with incorrect delivery details provided by the customer

📦 Vendor Products

If your order was fulfilled by a third-party vendor or creator on our platform, we will liaise with them on your behalf to resolve the issue. Their individual policies may apply.

🕒 How to Request a Refund or Replacement

Please contact us within 48 hours of receiving your order, with:

• Your order number

• A clear photo of the issue (if applicable)

• A short description of the problem

💳 Refund Method

If your refund is approved:

• Refunds will be issued to your original payment method within 5–10 business days.

• For prepaid experiences, you may be offered a credit or alternative date instead.

Every Kiffta gift is made or selected with love. If something falls short of that promise, please reach out — we’re happy to make it right where possible.