SHIPPING POLICY

At Kiffta, we’re committed to delivering joy — thoughtfully, efficiently, and as promised. Whether you're sending a last-minute surprise or scheduling a special delivery in advance, we offer flexible options to match every moment.

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Delivery Options

We currently offer the following delivery services:

1. Express Delivery (2–3 Hours)

• Available in select areas (e.g., Accra and surrounding locations)

• Applies to ready-stock items and express gift boxes

• Orders must be placed before [Insert Time] for same-day delivery

2. Scheduled Delivery (1–5 Days)

• Choose a future delivery date during checkout

• Ideal for birthdays, anniversaries, or planned surprises

• Recommended for personalized gifts or custom-curated boxes

3. Pre-Order & Subscription Deliveries

• Available for recurring gifts or monthly curated boxes

• Delivered according to the selected delivery schedule

• You will receive updates before each dispatch

4. Vendor Fulfilled Orders

• Some products or experiences are delivered by trusted third-party vendors

• Delivery timelines and tracking information will be shared as applicable

Delivery Locations

We currently deliver to:

• Accra and the Greater Accra Region

• Selected cities and towns nationwide (via courier partners)

• Experiences are subject to availability based on location

Please contact us directly if your delivery area is outside of our listed zones. We will do our best to accommodate special requests.

Packaging and Presentation

All gifts are packaged with care.

• Branded or discreet packaging, depending on the item

• Personalized notes, scrolls, or wrapping are available upon request

• No receipts or pricing information are included in deliveries unless requested

Delivery Times

• Express Gifts: 2–3 hours (same day)

• Personalized Orders: 2–5 business days

• Experiences: Scheduled by date and availability

• Vendor Orders: 3–7 business days (or as communicated)

Delivery times are estimates and may vary due to high demand, weather conditions, or courier delays.

Missed or Failed Deliveries

If a recipient is unavailable or unreachable:

• We will attempt to contact the sender or recipient for re-delivery instructions

• Re-delivery may incur an additional fee

• Kiffta is not responsible for failed deliveries due to:

  • Incorrect or incomplete delivery addresses

  • Restricted access to delivery location

  • Recipient refusal

Order Tracking and Updates

• A confirmation message is sent upon order placement

• Delivery status and updates will be shared via email, WhatsApp, or SMS

• Tracking numbers (where applicable) will be provided for vendor orders